General – Role
and responsibility of Travelvava.com
The User acknowledges that Travelvava.com
merely acts as a facilitator to enable the User to book a flight tickets, hotels,
tour packages, Bus, Cab, Cruise, Chartered Flight, Helicopter, Train Tickets or
any other services provided in the Portal.
The contract of service for utilization of the services is always
between the User and the concerned providers as per their booking, amending,
cancellation, refund, usage policies applicable and as may be amended by the
concerned Service Providers from time to time.
1 FLIGHT
TICKETS
The airline tickets available through the
Website are subject to the terms & conditions of the concerned airline,
including but not limited to tariff, schedules, reschedule flight times, route,
change or cancel flights or itineraries, without prior intimation to
Travelvava.com or the User. Airlines
have own fare/differential fare, code share arrangement with other airlines,
baggage allowance, cancellation, rescheduling and refund policies and the User is expected to check these with
respective airlines. Travelvava.com has no control or authority over the
logistics of the airlines, and therefore, is not liable for any loss, direct or
incidental, that a User may incur due to such change or cancellation of a
flight.
Pricing
: The
total price displayed on the Website on the payment page usually includes base
fare, applicable government taxes and convenience fee. Users are required to
pay the entire amount prior to the confirmation of their booking(s), failing
which the booking may not go through. User agrees to pay all statutory taxes,
surcharges and fees, as applicable on the date of travel.
To avail infant fares, the age of the child
must be under 24 months throughout the entire itinerary. This includes both
onward and return journeys. If the infant is 24 months or above on the return
journey, User will be required to make a separate booking using a child fare.
Any infants or children must be accompanied by an adult as per the terms of the
airlines.
Check-In
Terms : The User should check with the airlines
directly regarding the check-in timings. Usually, check-in begins 2 hours
before departure for domestic flights, and 3 hours before departure for
international flights. User should carry
valid identification proofs, passport, age proofs as may be required to prove
the identity, nationality and age of the passengers travelling on a ticket,
including infants.
Use
of Flight Segments : In
the event User does not perform the onward journey, the entire PNR pertaining
to that booking shall be automatically cancelled by the airline. In such a
scenario Travelvava.com has no control in the said process nor will be
obligated to provide alternate bookings to the User. The cancellation penalty
in such an event shall be as per the applicable airline rules.
Cancellation
and Refund
· All cancellations
made directly with the airline need to be intimated to Travelvava.com, in order
to initiate the process of refund. The
processing time for refunds may vary depending on the mode of payment, bank
etc. Refunds shall be as per the airline
fare rules and cancellation policy. Such refunds shall be subject to
Travelvava.com receiving the same from the airlines and our service charge for
cancellation process. However, the
convenience fee paid to Travelvava.com paid at the time of booking is a
non-refundable fee.
·
The refund will
be credited to the same account or credit/debit card from which the payment was
made.
·
In the event of
cancellation and refund of partially utilized tickets, upfront discount and
promo code discount availed at the time of booking would be deducted from the
refund amount.
2.
CHARTER FLIGHT
Charter facility means and include booking or
hiring of an entire jet/aircraft/helicopter as available with the Charter
Company. The Charter facility booked
through the Website is subject to the terms & conditions of the concerned
Charter Company, including but not limited to fare, schedule, cancellation and
refund policies and is subject to events like bad weather conditions, lockdown,
operational requirements or if there is any unforeseen technical/mechanical
snags. An alternate charter is subject
to availability and is the sole prerogative of the Charter Company of which
Travelvava.com has no control. Any difference in the fare will be payable basis
the fare existing at time of rescheduling the charter flight.
Facilities
On Board - Carry-on luggage/Baggage allowance, boarding
& lodging facilities, number of passenger, food etc are as per the terms of
the charter Company and Travelvava.com has no role to play in the same.
3.
HOTELS
· All
the information pertaining to the hotel including the category of the hotel,
images, room type, amenities and facilities available at the hotel, admission
rights, are as per the information provided by the hotel to Travelvava.com. This information is for reference only and any
discrepancy that may exist between the Website pictures and actual settings of
the hotel shall be raised by the User with the hotel directly, and shall be
resolved between the User and hotel. Travelvava.com will have no responsibility
in that process of resolution, and shall not take any liability for such
discrepancies.
· The
hotel booking voucher which we issue to a User is solely based on the
information provided or updated by the hotel. In no circumstances can
Travelvava.com be held liable for failure on the part of a hotel to accommodate
the User with a confirmed booking, the standard of service or any insufficiency
in the services, or any other service related issues at the hotel. The
liability of Travelvava.com in case of denial of check-in by a hotel for any
reason what-so-ever including over-booking, system or technical errors, or
unavailability of rooms etc, will be limited to either providing a similar
alternate accommodation at the discretion of Travelvava.com (subject to
availability at that time), or refunding the booking amount (to the extent
paid) to the User. Any other service related issues should be directly resolved
by the User with the hotel.
· Unmarried
or unrelated couples or couple not carrying relevant identity proofs may not be
allowed to check-in by some hotels as per their policies and we will not be
responsible for this. No refund would be
applicable in case the hotel denies check-in under such circumstances.
Responsibilities
of the User
· Check-in
time, check-out time, and any changes in those timings, will be as per hotel
policy & terms. Early check-in or late check-out request is subject to
availability and the hotel may charge an additional fee for providing such
services. The primary guest must be at
least 18 years old to be able to check into the hotel.
·
User should pay
directly to the hotel for any additional services utilized, including laundry,
room service, internet, telephone, extra food, drinks, beverages etc.
·
The User would be
liable to make good any damage(s) caused by any act of him/her/or their
accompanying guests (willful/negligent) to the property of the hotel in any
manner whatsoever as determined by the concerned hotel. Travelvava.com would
not, in any way, intervene in these issues.
·
Hotel charges include
the hotel reservation tariff, taxes, service fees as may be charged on behalf
of the actual service provider, and any additional booking fee or convenience
fee charged by Travelvava.com.
·
If a User has any
questions about the fees or any exchange rate applied, they may contact their
bank or the card issuing company through which payment was made.
· Some hotels may
require User to present a credit card or cash deposit upon check-in to cover
additional expenses that may be incurred during their stay. Such deposit is
unrelated to any payment received by Travelvava.com and solely at the behest of
the Hotel.
4 BUS
Travelvava.com only provides a technology
platform that connects intending travelers with bus operators and it doesn’t act
as an agent of bus operator, operate any bus or offer the service of
transportation to the User. The bus ticket booking voucher which Travelvava.com
issues to a User is solely based on the information provided or updated by the
bus operator regarding the seat availability.
The amenities, services, routes, fares, schedule, boarding point, bus
type, seat availability and any other details pertaining to the bus service are
provided by the respective bus operator and Travelvava.com has no control over
such information provided by the bus operator and not be responsible for the
operations of the bus operator
Cancellation
of Ticket : Can
be done either through the User’s login in the Travelvava.com’s Website or
mobile application, or by calling on the customer care number and any
cancellation is subject to such cancellation charges as mentioned on the
ticket.
5.
CABS
· Travelvava.com
gives no warranty or assurance in regard to requisite licenses, approvals,
insurance and permits which the Cab Operator is supposed to obtain from
appropriate authorities and shall not be responsible in any manner whatsoever
for any claims with respect to the trip including without limitation, claims
pertaining to timeliness, safety, continuity, uninterrupted travel, condition
of vehicle or driving skill, behavior of the cab driver, cancellation of the
trip by the Cab Operator due to any reason whatsoever, loss of baggage, stolen
or damaged, the User waiting at the wrong boarding point, etc. In case of break
down or accident and Cab Operator could not make alternative arrangement,
Travelvava.com may provide proportionate refund for uncovered distance. Any
claims, liabilities or legal costs arising out of such event shall be borne by
the Cab Operator.
·
Any booking is
subject to applicable cancellation policy set out on the booking page or as
communicated to the User(s).
·
Not included expenses
like toll charges, permit charges, parking charges, entry fees, Service Tax
& any other Government Tax, are to be borne by the User and paid directly
to the driver.
·
The cost estimate
cost provided at the time of booking is indicative (unless specified) and the
final amount will be calculated based on actual usage (number of Kilometers and
hours). Distance and time are calculated from garage to garage and not from the
pick-up of the User for both within city and outside city trips.
Responsibilities
of the Users
·
User shall board
the Cab on or within such time as informed at the time of booking or provided
in the booking voucher and in case of failure, the Cab Operator will have the
liberty to cancel the booking without informing the User and forfeiture of the
total booking amount without any refund rights.
·
Once a Trip is
booked by User, changes in departure time, boarding or dropping points are not
permitted. User shall stop and take
breaks at specified places only and avoid taking additional breaks except in
case of emergency. User shall be
responsible and liable for their own safety and security of luggage.
·
In the event of
any dissatisfaction with any of the services provided by the Cab Operator, the
matter must be reported directly to Cab Operator or Travelvava.com, in order
that appropriate action may be taken to remedy the problem.
·
The booking made
by the User should be strictly for personal tourism purposes only.
·
Prior to commencement
of trip, check and agree with Cab Operator on dimension/weight of the luggage
that can be accommodated in the boot space of the Cab and check the start time
and the reading on the odometer at the start of the trip. Disputes regarding the same will not be
acceptable after completion of journey.
·
The
User Shall Not: ask the Cab Operator to violate any
traffic/police/govt rules, coerce to overload the boot space with luggage, use the
services for any unlawful or illegal acts, insist on disembarking at any place other
than the drop point provided at the time of booking, board the Cab under intoxication
or under influence of any drug or similar abusive substances.
6.
TRAIN
Travelvava.com or its Agents acts as a
facilitator for booking of train tickets and provides intending travelers
merely with a platform to search for desired train tickets to be booked through
IRCTC. All bookings or train reservations made through Travelvava.com are
subject to the applicable Terms & Conditions as set out by Indian Railways
including booking flow, scheduling/re-scheduling, cancellations, confirmation
from RAC to confirmed, birth allotment, delays, meal and berth preferences or
any other lack or deficiency of services.
At the stage of booking of e-tickets, customers
will be automatically diverted to www.irctc.co.in Website/app to input their
IRCTC login credentials. Only passengers with a confirmed e-ticket are
permitted to board the train. Passengers are required to carry valid ID Proofs
at the time of travel or boarding the train.
Payments
for Bookings & Cancellations
· Travelvava.com’s
service charges are non-refundable. Bookings
can only be cancelled through the app or the Website; offline cancellations are
not permitted.
· The
bookings made on Travelvava.com’s site are subject to cancellation policy and
charges levied by the Indian Railways which may depend on the cancellation time
and booking quota (tatkal/ general/ladies/premium etc). Railways automatically cancel the fully
waitlisted e-tickets after chart preparation. The refund in such cases gets
automatically credited to your bank account used for booking such tickets after
deduction of Travelvava.com’s charges.
· Railways
may offer special concessions/discounts for senior citizens, female passengers
and children and customers are advised to check latest railways policies for
applicable discounts.
7.
TOUR PACKAGES
·
Booking of Individual and Group Tours, Customized Tours, Corporate
Tour, Inbound and Outbound any independent service through Sales Channels or
Online through Website/ mobile app.
·
Communication with the Guest : Any communication by Travelvava.com
will be made through e-mail, WhatsApp, sms, telecall etc. on the registered
legitimate contact details provided on the booking form and shall be deemed to
have been communicated to and received by the guest.
·
Physical and Mental Fitness: When the guest books the tour or when
someone else books the tour for him/her, then it implies that the guest is
physically and mentally fit to travel to that particular destination. Guest to
take care of his/her health throughout the tour and carry the required
medication if any with doctor’s prescription. Travelvava.com reserves the right
to decline the booking or discontinue the guest from the tour if guest is found
unfit to travel or his medical condition is causing inconvenience to fellow
travelers. Any expenses due to health issues arising on tour shall be entirely
borne by the guest and we shall not be held responsible in any manner
whatsoever.
·
Mandatory Health Requirement: Guests must abide by the mandatory
health and or vaccination requirements for travel to the destination as per
prevalent country/state/local requirements or regulations including periodical
amendments thereto and should carry original proof.
·
Travel During Pregnancy : Travelvava.com does not recommend
travel during pregnancy. The Company does not provide any specialized
facilities and/or treatments required for childbirth, prenatal, or early infant
care on tour.
·
The tour price
printed/advertised/quoted to the guests is dynamic. A guest booking the tour
early is likely to get the lowest price as communicated/offered by the Company,
subject to availability of seats, ticket fare, etc and a guest booking the tour at the last
minute may pay high prices or vice versa. Hence it is
obvious that guests travelling on a same group tour are likely to have
paid different tour prices. The Company will not entertain any claim whatsoever
on account of the same.
· The Company reserves the right
to alter or amend the price published on the Website/brochure/proposal in case
of increase in taxes, fuel charge, visa fee, unprecedented foreign exchange
fluctuation etc, which will have to be borne by the guest and to be paid before
the departure.
· If the guest has booked the tour
online, the guest needs to reconfirm and authenticate the information provided
at the time of online booking. Company reserves the right, to cancel the
booking and forfeit the amount paid in case of any misleading information
provided by the guest.
· As per payment guidelines stated
on tour price must be paid in full, 45 days before the tour departure; in
case if tour is booked within 45 days of the departure date, guests must make
full payment of the tour price at the time of booking itself. For any reason if
the registration amount is not paid in full at the time of booking, guest will
ensure that the balance registration amount is paid within 3 days of booking;
else booking stands cancelled. Travelvava.com reserves the right to cancel the
booking, forfeit the amount paid as advance and impose cancellation charges in
case of non-payment of full tour price 45 days prior to the tour departure date
or as may be modified.
· For Customized Holidays, full
payment towards the air ticket and minimum 20% payment towards land package is
to be paid for confirming the booking. We reserve the right to cancel your
booking without notice if the payment is not cleared by the timeline.
· All monies paid by the guest to
Travelvava.com will be the property of Travelvava.com and payable to our
Suppliers/Contractors/Associates for pre-blocking/pre-booking and
providing the services along with operational costs of the company. Guests
agree and acknowledge that such monies will not be held by Travelvava.com on
behalf of the guest.
General
Inclusions in Group Tour (GIT) : User should read the inclusions, exclusions
and terms and conditions applicable to the tour as these may vary
·
It is the responsibility of the guest to submit all
documents required for the application of the visa well in advance to
Travelvava.com. Guests must take a note that even if they have booked or
submitted their visa documents sufficiently well in advance, few Consulates
have restrictions on how early a visa can be applied/processed before the tour
departure date. Due to the high demand at the Consulates or Embassies, visa
processing time may be longer than expected. Sometimes even if we submit the
documents well in advance, visas may get delayed and may not be received before
the departure of the tour, in such case if guest cannot join the tour, then
cancellation charges as per Cancellation Policy will apply.
·
Any hike in visa fee/VFS charge/service charge in between
the tour launch and visa application date, must be borne by the guest.
·
Due to any reason whatsoever, sometimes we may need to
apply for an additional visa other than the visa(s) which are already included
in the tour price. In such case guests will have to bear the additional visa
cost.
Travel Insurance:
·
All the guests travelling within India or overseas must
possess Travel Insurance. For international tours, overseas travel insurance
normally is included in the tour price for the eligible age category and has a
limited cover. Guests who wish to upgrade their travel insurance for
more/higher coverage, can do so by paying an additional premium. In case of any
incident leading to insurance claim, it is mandatory for the guest to intimate
the Insurance Company and Travelvava.com within 24 hours.
· Overseas travel insurance policy is at the sole
discretion of the respective insurance company. Travelvava.com is just a
facilitator who does not have any control over their operations or the claim
process or grant or rejection thereof. Guests will have to directly communicate
with the insurance company and provide necessary documents asked for the claim
settlement.
Foreign Nationals or Non-Resident Indians
(NRIs):
·
Foreign nationals as well as Non-Resident Indians (NRIs) should
possess valid visa for the required number of days of the tour and should carry
all the relevant documents including but not limited to passport, visa,
insurance copy, OCI/PIO card (if applicable) etc. along with them on tour. Incomplete
or missing documents may lead to denial of entry and guests will have to
discontinue the tour and return on their own and Travelvava.com shall not be responsible or liable for any consequences or
expenses thereof.
·
Children under 18 years of age must be accompanied by
parent/s or an adult who shall be responsible for their welfare and supervision
or should have a written consent letter from the parent/s to join the tour. It
is the responsibility of the guest to take care of their accompanied minors
throughout the tour and they should be always aware about their
whereabouts.
Immigration:
·
Holding a valid visa only allows a guest to enter the
respective country’s immigration point at the sole discretion of the
immigration authority of that country. If any guest is denied entry for
any reason at the immigration point, or deported at guest’s own risk and
expenditure, the guest may miss out on the tour program and will not be
eligible for any refunds and compensations from Travelvava.com.
· Travelvava.com tries its level
best to operate the tour as per the original tour itinerary and the itinerary
given at the time of booking or mentioned on the Website/brochure is based on
the information available at that time and is subject to change depending on
various factors such as state or country regulations/airline/cruise/rail/road
transport/hotel/sightseeing, etc.
·
Travelvava.com reserves the
right to change/alter/amend the itinerary before the tour departure or while on
tour. The information about the same will be conveyed to the guests via
email/sms/call or by the Tour Manager while on tour.
· Changes in the original tour
itinerary can be caused by Force Majeure events, weather conditions, traffic
problems, cancellation or re-routing or overbooking of flights, closure of
hotel, closure of entry of a sightseeing attraction etc. This unforeseen
situation may attract additional charges which have to be borne by the guest.
Any mishap on tour may result in change of
itinerary.
· In
any booked tour/package/service which include helicopter, seaplane, cruise,
ferry etc. would be subject to availability/weather conditions/local body
permissions/any other statutory requirements. Travelvava.com is not responsible
for any operational deficiency under any circumstances whatsoever. Under
unavoidable circumstances, Travelvava.com reserves the right to use alternate
product/service/sightseeing etc. instead of the one advertised or published. In
either case, the company shall not be liable for any damage, additional
expense, or consequential loss suffered by the guest/s.
· Post Tour Holiday request is
subject to availability and in case the requested package is not available then
guest will have to choose from the alternate options.
· It is the responsibility of the
guest to re-confirm their return air ticket and flight schedule 24 hours prior
to the departure.
General:
·
Travelvava.com’s group tours are inclusive of air
tickets. Some category of tours may exclude air tickets. For air-inclusive
group tours, the blocking of seats is done well in advance by Travelvava.com,
sometimes even a year before the tour departure date by paying advance/deposit
to the airline. Actual ticketing of the group happens prior to the departure as
per the airline ticketing policy. Any increase in airfare, taxes, fuel
surcharges, airport development fee etc. in between the tour launch date and
departure date will have to be borne by the guests and to be paid before the
tour departure.
·
When guest books Travelvava.com’s air-inclusive tour/FIT
package or an air ticket, it is understood that they have accepted the
Airline’s Terms & Conditions of travel, baggage, meals, services etc. as
well as applicable national/international laws governing air transportation
like DGCA, IATA, PATA etc. In case of discontinuation of airline service or
change in airline route, flight schedule, flight delays etc. any additional
expense incurred for continuation of the tour will have to be borne by the
guests.
·
Guest has to take utmost precaution while filling and
verifying their booking form for details like correct name-spelling, age, birth
date, contact details, passport number, date and place of passport issue etc.
Name should always be as per the passport for international tours and as per
the Aadhar card for domestic tours. Incorrect details may lead to name
correction (if time permits), denial of boarding, deportation, cancellation of
the tour etc. Guests will have to bear the consequences, losses or additional
expenses and Travelvava.com is not responsible or liable for the same.
·
When guests book individual air ticket with
Travelvava.com, they must ensure that they do not hold any other air ticket
with same or different airline for the same date, as it may lead to the auto
cancellation of the air ticket and guest will have to bear the consequences
arising due to the same.
Airline Credit Points: Guests who wish to use their air miles,
frequent flyer points, credit points etc. for their tour are advised to book
the tour as joining leaving (J/L) or Ex destination guest and reserve their
individual tickets to avail the facility. Guests will have to communicate
directly with the airline/s for their frequent flyer miles. Travelvava.com will
assist the guests if needed.
In-flight Meals : is at the discretion of the respective
airline and Travelvava.com is not responsible for any unavailability of
requested meal type/ quantity and quality of the in-flight meal.
Airport Service: Guests who wish to avail special services
like wheel chair, lounge facility, attendant, Pranaam Guest Services etc may
pre book with the airports. These facilities are subject to availability.
Baggage and Belongings : Guests are advised to travel light, not to carry any valuables on tour and take utmost care of their baggage and belongings at all times, should not carry any banned items and are solely responsible for its safety and Travelvava.com shall in no way be accountable for the same. It is advisable to use digital payment systems like forex cards, credit cards, mobile payments, e-wallets etc. on tour. In case of any loss/theft/damage/accident, it is the sole responsibility of the guest to file a complaint with the concerned authorities and follow up.
·
For tours, A/c, Non A/c type
and variety of vehicles suitable to the group are used as per the itinerary.
These are meant to be used for road journey and sightseeing as per the tour
itinerary and are not at the disposal of any individual or group of guests. Guests to be punctual and abide by the day’s
schedule and complete the sightseeing/program as per the itinerary. In case if
any guest does not report to the coach at the given time, the coach will
proceed to the next point/destination in the program and the guest will have to
join the group at the next point/destination on their own expenses. No refund
for any part of the trip if any guest missed any sightseeing due to unforeseen
circumstances like demonstrations on road, landslides, road closures, traffic
jams etc.
·
In case of a failure of a
vehicle mid-way we will try to find a feasible solution at the earliest.
Travelvava.com is not responsible for such mechanical failure and is not liable
for any compensation.
·
Travelvava.com offers exclusive
cruise tours as well as a few tours where single or multi-night cruises are
part of the itinerary. Cruise inclusive tour prices are based on inside state
room/port-hole/ocean view cabins as mentioned in the itinerary. Any upgradation
may be available at an additional cost subject to availability. Shore
excursions apart from the ones included in the tour or optional facilities on
the cruise, can be availed by paying an additional charge to the cruise company
by the guest. It is guest’s
responsibility to be on time as the cruise cannot wait for anyone and in case
if any guest misses the cruise, he/she will have to report to the next ‘port of
call’ of the cruise or next destination of the tour themselves at their own
expense. Individual guests travelling on Customized Holiday package,
should be aware of the statutory tipping policy of the cruise and pay
accordingly.
·
Few tours have rail journey as
a part of their itinerary. Generally, air conditioned chair car or sleeper
birth is reserved for day or night journey respectively. Any upgradation in
rail class is possible subject to availability at an additional cost.
·
It is guest’s responsibility to
be on time & not to miss the train as guests themselves will have to bear
the cost and face the consequences in case of missing of a train.
Cancellation and Refund Policy
·
For any tour or package the services are booked or
blocked several months in advance, cancellation of such services earmarked for
a particular departure results in forfeiture of money depending upon the time
of cancellation of services with the supplier. Therefore, any cancellation of
the tour/service booked, will attract cancellation charges as specified
hereinafter. Your tour also includes third party product or service like
airline, cruise, railway, transport, hotel, restaurant, caterer, sightseeing company
etc., the Terms and Conditions and Cancellation Policy of such third party
would be applicable in addition to Travelvava.com’s Cancellation Policy and
Terms and Conditions.
·
The request for cancellation of any service/tour has to
be submitted in writing, clearly stating the reason for cancellation via email
to Travelvava.com at our official mail ID from guest’s registered email ID. Once
the booking is cancelled, it cannot be reinstated. Any reversal/re-booking will
be treated as fresh booking and additional charges may apply.
·
All guests expressly agree to the foregoing policy and
terms.
Cancellation done by/ for/ due to:
i. Guest cancels the tour due to any personal
reason such as non sanction of leave, exam postponement, illness, family
emergency etc. which leads to cancellation of their tour/ package. Date
of the cancellation request email sent by the guest (unless decision withheld
or changed), will be considered as the date of cancellation and the
cancellation charge will be applicable accordingly.
ii. Travelvava.com is compelled to
postpone/reschedule the tour under force majeure situation or due to
uncontrollable factors at the destination, natural calamity, epidemic,
terrorist activities, political unrest, curfews, etc however guest/s do not wish to continue and
cancel the tour:
a. Under any such force majeure
situation/uncontrollable factors, no refund - fully or partially will be
applicable and guests will be required to choose the next possible future date
of the same tour. If there is any price difference for the future tour, guests
will have to pay the same before the tour departure.
b. To reschedule the tour in force majeure
situation/ uncontrollable factors, Travelvava.com will send the request to all
the concerned associates like airlines, hoteliers, transporters etc. for their
cooperation and assistance in postponement of the services. In case these
associates are not in a position to consider the request, then actual cancellation
charges may apply.
c.
If guest wants to change the destination, then decision
will depend on the cooperation of the associates like airlines, hoteliers,
transporters etc. Such a decision will require time and will be given as early
as possible. If the selected tour’s price is more, then guest will have to pay
the difference before the tour departure. In case the tour price is less, then
the remaining amount will be kept in a credit shell with Travelvava.com. No
refund is applicable for the credit shell.
iii) Guest cancels the tour due to non-acceptance
of change in itinerary/service:
a) For the betterment of the itinerary or under
unforeseen situation, Travelvava.com reserves the right to add/delete/exchange
the sightseeing place/s or any other service and on this ground guest will not
be able to withdraw from the tour.
b) In this case if the additional sightseeing or
service requires extra charge then it will have to be paid by the guest.
c) If any guest is not willing to accept the
said change, then guest will have to cancel the tour and cancellation charges
as per the Cancellation Policy will be applicable.
iv) Deemed
Cancellation - Guest’s booking stands cancelled due to visa rejection/delay. Visa
rejection date will be considered as the date of cancellation and the cancellation charge will be applicable
accordingly.
a. In case of ‘group booking’, if visa of an
individual in a group is rejected or delayed and the rest of the group cancels
the tour then cancellation charges as mentioned
in the Cancellation Policy shall be applicable to the entire group.
b. Due to any incorrect details, if the
immigration office does not allow the guest to leave or enter the country, then
Travelvava.com will not be responsible for any refund/losses/consequences.
c. If any guest fails to join the tour on day
one, it is termed as ‘No Show’ and will be treated as deemed cancellation and
no refund will be applicable.
d. If Guest discontinues/ terminates the tour
for any personal reason, it is termed as deemed cancellation and no refund will
be Single guest should ideally book on speciality tours such as Women's
Special/ Seniors Special/ Adventure Special etc., where Travelvava.com
guarantees a room partner and guest saves on the single occupancy charge.
v) Cancellation
of the tour by Travelvava.com:
a. Travelvava.com reserves the right to cancel
any group tour/package due to any operational reason or inadequate
participation of the guests required to operate a group tour. In such case,
cancellation of tour shall be communicated to the guest on their registered
email/telephone/sms.
b. The amount paid by the guest will be
refunded within 10 working days of cancellation of the tour.
c. Travelvava.com will not be liable to pay
any interest on the tour amount paid by the guest.
d. Travelvava.com owes no responsibility for
any additional expense related to any other arrangements made by the guest on
their own.
e. A guest willing to take any other tour can
do so in consultation with the respective Travel Advisor. Excess/short payment,
if any for the new tour will be refunded/ collected, to/from the guest.
Right of Admission and Termination:
·
Travelvava.com reserves the right to deny any booking or
cancel the accepted booking of any guest without divulging any reason or giving
any justification.
·
Travelvava.com reserves the right to terminate the tour
of any guest while on tour if the guest does not follow the group tour decorum
or misbehaves/ create nuisance to the co-passengers/Tour Manager/coach
captain/local citizens/officials etc. Under such circumstance guest will have
to make arrangements for their return travel on their own and no refund is
applicable.
Transfer of Tour:
·
If guests wish to transfer their original tour to a new
tour for any reason, then such transfer is treated as cancellation of the
original tour and hence a fresh booking of the new tour has to be made.
Cancellation charges will apply on the net tour price of the original tour. For
the new tour, prevailing tour price and discounts will be applicable.
·
If guests wish to transfer the tour, they will have to
communicate in writing to the Travel Advisor. Such requests will be accepted
subject to availability.
Merging of Tours: Travelvava.com reserves the right to
merge two or multiple tours when there is inadequate participation of the
guests in a single tour or for any operational reason. Seat allocation in the
coach will happen as per the booking date priority of the merged tours.
Refund:
·
Travelvava.com reserves the right to determine the
quantum of refund payable to the guest in case of cancellation, transfer or
amendment of the tour. Refund is calculated on the basis of various factors
such as the cancellation date, reduction in tour capacity, contractual
agreement and cancellation policies of associates like airlines, hoteliers,
transporters etc. The decision given by Travelvava.com on the quantum of refund
according to the Cancellation Policy shall be final and will be paid directly
to the guest.
·
As per GOI regulations any refund from Travelvava.com for
both, Indian or International tours will be paid only in Indian rupees by A/C
payee cheque/ NEFT/RTGS, even if guest has made the tour payment partly or
fully in foreign currency.
· Refund is always processed in the name of the family head
marked on the booking form or in case of ad-hoc/corporate group it may be in
the name of the institution/company who made the payment on behalf of the
group.
·
Travelvava.com is not liable to pay any interest on the
tour amount paid by the guest/s.
·
Convenience Charge for the payments made by Credit Card,
Debit Card, Online Transfer etc., is non-refundable.
·
Tax Collected at Source (TCS) for international tours is
non-refundable as it is deposited with the income tax department and recorded
on guest’s registered PAN. TCS once paid cannot be reversed, however can be
claimed by the guest while filing their annual Income Tax Returns.
·
In case of force majeure/uncontrollable situation
Travelvava.com reserves the right to levy non-refundable ‘tour transfer charge’
or ‘service charge’ for standalone service.
·
When tour price includes visa fee and if Consulate/ VFS/
embassy procedure requires visa fee payment directly by the guest, then visa
fee reduction will be given at the time of booking or will be refunded within 7
working days of submission of visa payment receipt by the guest.
·
When tour price includes visa fee and guest holds a valid
visa for the tour, they are required to submit the visa copy at the time of
booking to avail the reduction of the visa fee. In case of unforeseen
circumstances if tour reschedules then guest will have to get the visa done
according to the new schedule and bear the costs of the same.
Accommodation on Tour
General: Accommodation provided on the tour depends
on the category of the tour/package, in resorts, hotels, houseboats, tents,
camps, dormitory, hostels, cruise, train, coach etc. Suggested names of the
hotels/type of accommodation mentioned in the tour program are always subject
to availability and may be accommodated in different hotels/ type of
accommodation depending on the capacity and availability at the
destination.
Room Type/ Category:
·
Generally, the rooms are twin/double or single bedded and
extra bed (if needed) is provided in the form of a mattress on the floor.
Guests can upgrade the room to suite/family room/specific view room etc.
subject to availability by paying an additional cost.
Check-In and Check-Out Time:
·
It is a common practice amongst hotels in India and
around the world that check-in time for travelers is 2 pm and check-out time is
12 Noon. Guests should be aware that
even if we reach the destination early in the morning, we cannot check-in to
the hotel and in that case we will try to complete one or more sightseeing/s
before check-in.
· If individual guests on their own want to check-in early
or check-out late, s/he can request the same and avail it subject to availability
by paying an additional charge.
·
Certain accommodation types may ask for a credit card/
security deposit at check-in, which is refundable at check-out subject to the
utilization of services by the guests.
Room Sharing:
Single
(solo) guest sharing a room with other guest will have to abide by the room
sharing policy of Travelvava.com, which is sent on the guests registered email
ID upon booking the tour. Any issues such as misunderstanding between room
sharing partners, damage/loss of personal items or hotel property etc. is the
sole responsibility of the sharing partner/s and must be resolved between them.
Any room sharing partner resorting to harmful/unhygienic/intolerable behaviour
will be compelled to take a separate room immediately on tour by paying
additional single occupancy room charge.
Children Sharing Room with Parents: For the convenience and comfort on tour,
it is recommended that a family of three should opt for a double room with
extra mattress and a family of four should opt for two rooms. On international
as well as on Indian tours, most of the hotels do not allow four people in one
room for safety reasons.
Damage Caused to Property: Any damages caused to the hotel rooms or
its contents during the stay, shall be borne by the guest and has to be paid
immediately or before check-out. If guests find any pre-existing damage in the
room, it should be immediately brought to the notice of the hotel staff and/or
Travelvava.com Tour Manager. Travelvava.com is not responsible for such losses in
any form or liable to pay any charges.
Accommodation Facilities:
·
Accommodation facilities like parking, restaurants,
coffee shops, bars, gymnasium, spa, salon, swimming pool, sport and
entertainment activities, child care/play centre, meeting room, business
centre, travel desk, doctor on call, lift/elevator, porter, laundry, internet,
Wi-Fi, telephone, mini bar, alcoholic beverages, paid television channels, air
conditioners, in-room safe & amenities, room service etc. may be available
depending on the type of the tour or destination, and will differ from property
to property. All these facilities may or may not be available on
complimentary basis and guests must check before availing the same. Any charges
upon use of such facility must be paid directly to the hotel by the guest.
·
Travelvava.com shall not be liable for any disruption of
any of the services, facilities and amenities offered at the hotel or
accommodation type as well as deficiency in service including unprofessional
behaviour of hotel staff as it does not come under the direct purview of
Travelvava.com.
Meals
:
· Meals on tour are served as pre-set
menus as written in the itinerary/tour program at few places on tour. In
a group tour special meal/diet request can be accommodated to a limited extent
only, and if informed at the time of booking. Such guests should carry their
own dry snacks, because at certain locations their special requests cannot be
fulfilled. Any missed meal due to any personal reason of the guest will
not be substituted or compensated.
· While we endeavour to select
good quality restaurants for meals, we do not have a direct control over their
operations in terms of food, hygiene, sanitation facilities etc., and
Travelvava.com is not responsible for any deficiency in the quality and service
of the same. No complaints/ claims in this respect shall be entertained.
Tour Manager/s
·
Travelvava.com’s Tour Managers accompany the guests on
group tour from the first day to the last day of the tour as mentioned in the
itinerary. To make the tour most enjoyable, guests are advised to follow the
instructions given by the Tour Manager regarding tour schedule, safety
precautions, clothing, things to carry, meals, sightseeing information, local
etiquette, do’s and don’ts etc. Tour Manager is not responsible for any
instructions ignored/overruled by the guest/s and its consequences.
·
Though the Tour Managers are at the service of the guests
on tour, they are not responsible for any theft/loss/damage to guest’s personal
belongings and any injury or accident caused to the guest. amend the following
·
Guests should be mentally as
well as physically fit and should consult their physician before joining the
tour. Differently abled guests should check the facilities available at the
destination prior to booking the tour and must be accompanied by the family
member.
·
The safety and well-being of
all guests on the group tour is our priority, any guest who poses a threat to
the tour companions and is found unfit to participate in any sightseeing or to
continue the tour will be restricted from joining the sightseeing and/or will
be compelled to discontinue the tour at his own cost and responsibility.
·
All expenses regarding any medical
aid provided will be borne by the guest.
·
Guests should keep in mind and
exercise caution as some tours include rough terrain, extensive walking
sometimes over cobblestone streets, uneven pavements, steps, hill climb and/or
locations which may not be easily accessible and ensure they are physically fit
to participate in any included or optional outdoor/adventure activity.
Travelvava.com will not be responsible for any injury, accident or mishap
occurred due to the same.
Travel
Documents
It shall be the sole responsibility of the
User to ensure they are in possession of valid travel documents such as
identity proof, passport, visa (including transit visa) etc. to undertake the
travel and that the information provided by Travelvava.com regarding the travel
documents is only advisory in nature and can’t be considered conclusive. The
User shall ensure checking the requirements of travel with the respective
airlines of the respective jurisdictions the User may transit through or choose
to visit.
Accuracy and authenticity of the
information provided by the guest:
·
Guest/s must ensure that all the information and
documents provided by them are accurate, true, current and complete in all
respects as we rely on the information and will proceed with all tour
formalities on the basis of the same and incorrect information may lead to
amendments or cancellation of the tour, the cost incurred for the amendment
and/or loss due to cancellation will have to be borne by the guest. As per the
immigration/customs/ government/ community laws, guests are not allowed to
possess or carry any illegal or restricted items such as narcotic drugs,
weapons, ammunition, explosives etc. and if found, it will lead to
discontinuation of the tour and guest may have to face legal action whatsoever
it may be according to the law of the land.
·
Guests should follow Tour Manager’s instructions and
maintain punctuality. Any missed sightseeing or service due to any delay on
guest’s part will be the sole responsibility of the guest and any expense or
loss incurred due to the same, will have to be borne by the guests.
·
While on tour it is everyone’s responsibility to take
care of private as well as public property, any expense or penalty incurred due
to the damage caused by the guest/s (knowingly or unknowingly) to the hotel
property/ aircraft/ train/ cruise/ coach/ sightseeing attraction etc., will
have to be borne by the guest/s and is to be settled immediately.
· Any inconvenience faced by the guest/s on tour should be
immediately brought to the notice of the Tour Manager so that a solution can be
sought from the concerned officials wherever possible.
·
Guests should be aware that during their participation in
the tours operated by Travelvava.com, certain risks and dangers may arise
beyond our control, including but not limited to: the hazards of traveling in
undeveloped areas with narrow roads, ghats, low oxygen levels; travel by
boat/train/aircraft etc; forces of nature; political unrest; acts of
unlawfulness or terrorism; differing levels of sanitation, safety; risks
associated with water, air, fire, food, plants, insects and accident or illness
in areas lacking means of rapid evacuation or medical facilities; acts of
national and local governments and unrest and acts of others against governments.
These risks are not an exhaustive list but are examples of many kinds of risks.
You are voluntarily participating in these activities with the knowledge that
there are significant dangers involved, and you hereby agree to accept any and
all risks.
·
If the guest/s do not wish to or not allowed to visit a
country or part of a country intended to be visited because of any law,
condition or requirement of any governmental authority then these guests are
solely responsible for any missed visit, loss, damage, costs incurred etc. and
Travelvava.com will not be liable for any refund, compensation or consequences.
·
As lawful consideration for the agreement with
Travelvava.com to participate in the tour, you agree that you will not make any
claim against Travelvava.com, its group companies or its personnel or sue for
bodily injury, emotional trauma, death, property loss or damage etc. however
caused.
·
We suggest every guest to get insured before joining the
tour. In case of any accident or incident leading to insurance claim, guest
will have to directly communicate with the insurance company and provide
necessary documents asked for the claim settlement. Any grant or rejection of
the claim will be solely the decision of the insurance company and
Travelvava.com will not be responsible for the same. Any dispute arising about
adequacy of settlement amount or rejection of claim should be directly dealt
with the insurance company by the guests.
·
Airlines, cruises, trains are imposing stricter baggage
policies with restrictions on size and weight, hence guests are advised to
travel light with small bags which are easy to carry on their own.
Guest/s shall pay the porter charge or tip directly if any such service
is availed by the guest/s at the train stations, airports, cruise terminals,
immigration points, hotels or at any other place.
·
Any friends, relatives or colleagues visiting guests on
tour are not allowed to utilize any service unless they have taken prior
permission and paid for the same in advance. Such admission or permission will
be subject to availability.
·
This agreement though entered on your behalf, also binds
the heirs, assigns and legal representatives.
·
Money to carry along: guests should carry
money for their personal expenses, shopping, optional sightseeing, local
delicacies, beverages, additional facilities offered by the hotel/resorts etc.
and also for any emergency due to medical reason or unforeseen/force majeure
situations.
Liabilities and Responsibilities of Travelvava.com
·
Though the company takes utmost
precaution to ensure the smooth operation of the tour, it has no control over
the operations and the running of these service providers. Thus, in case of any
issues faced by the guests at the time of availing the service (which is the
sole responsibility of the service provider), Travelvava.com shall not be
responsible or liable for compensation of any kind of operational inefficiency,
misrepresentations, acts, omissions, errors, warranties, breaches or negligence
on part of any service provider.
·
Travelvava.com will not be
liable for provision of medical care or the adequacy of any care that may be
rendered in case of medical emergency or accident, and is not responsible for
such risks and dangers that may arise beyond our control.
·
Any gesture of courtesy
extended by Travelvava.com towards guest/s in case of any force
majeure/unforeseen situation to minimize the impact, loss or damage, will not
constitute as an admission of such liability or a waiver.
·
Travelvava.com reserves the
right to correct any mistake in tour price and re-invoice the guest even if the
booking is made and confirmed, however if s/he disagrees and wishes to withdraw
the booking and conveys the same immediately within 48 hours of the
notification of such error, then the booking will be cancelled and advance paid
by the guest will be refunded within 10 working days.
·
For any withdrawal from the
tour for whatsoever may be the reason, Cancellation Policy will be applicable.
Company is not liable for any losses incurred by its guests in their personal
capacity and hence have no liability relating to any loss of
job/business/occupation/contract/ interruption/loss of business opportunity
etc.
Travelvava.com Website
·
The Website is for the use of
guest/s to access the information regarding booking tickets, hotels, tour
packages, etc. We have made every effort to make the information as accurate as
possible while updating the Website, however we cannot be held responsible for
any typographical error/s arising from unforeseen circumstances, we make no
representations, warranties or guarantees, whether expressed or implied, that
the content on our Website is accurate, complete or up-to-date. In any event,
our Website content is only valid at the time it is downloaded, and may change
on a subsequent visit to our Website.
· Maps used on the Website or on
any promotional medium are indicative and not actual and not to scale.
Photographs and descriptions of locations/attractions/hotels etc. are merely
representative of conditions that existed at time of updating the Website,
creating the brochure, publishing advertisement etc. and conditions may differ
at the time of your journey. Guests should read, understand, accept and then
only book the tour or package.
·
Travelvava.com Website may have
a third party product/service and a link of such third party to these are
provided on our Website. Guests should
be aware that the access to these links is voluntary and does not indicate that
we are endorsing, sponsoring or recommending such product/service/Website.
Guests should check the Terms and Conditions and review the Privacy Policies of
these Websites before submitting any personal data to them. The quality, safety
and operations of the same is at the discretion of the third party and
Travelvava.com will not be responsible for any loss, damage or injury sustained
by the guest as a result of availing such products/ services advertised by the
third parties on the Website.
·
Our Terms and Conditions, grant
a limited right to use this Website as expressly permitted hereinabove. The
Website content such as itineraries, articles, texts, images, designs, logos,
appearance and layout of the Website are owned by Travelvava.com and user
agrees not to interrupt, copy, exchange, modify, sell or transmit anything from
the Website for any commercial or public purpose or tamper with the website by
introducing viruses, trojans, worms, or other material which are
malicious/technologically harmful or to attempt to gain unauthorized access to
our Websites/the server on which our Websites are stored. Any such breach under
the ‘Information Technology Act’ will lead to immediate ceasing of Website
access/server and lead to legal/criminal proceedings.
·
Travelvava.com reserves the
right, in its sole discretion, to terminate the access to the Website and the
services offered on the same or any portion thereof at any time for general
maintenance or to make improvements/changes or any other reason whatsoever
without any prior notice.
·
Guests acknowledge that all
copyright, designs, database rights, trademarks, patents and all other
intellectual property and material rights relating to our Website is and
remains our sole and absolute property. You are granted no right, licence
or interest in or to our Website content or any intellectual property rights in
it. You are not allowed to modify, copy, distribute, transmit, publish,
transfer or sell any of our Website content or use our Website for any
commercial purpose, including any advertising or advertising revenue generation
activity on your Website or any other medium from your end.
·
As a guest, you have been
granted a browsing licence which gives you a permission to download and run the
pages of our Website that we make accessible to you, in a web browser and to
store/copy/print the same provided that you are doing so as a guest for the
purpose of your travel. Travelvava.com reserves the right to terminate the said
rights if any misuse is observed.
The
name, logos, symbols, slogans, trademarks, service marks displayed on
Travelvava.com Website or any promotional material at any of the Travelvava.com
sales offices etc. is an intellectual property of Travelvava.com. It is protected under laws and cannot be
reproduced, copied, used either alone or in conjunction or combination with
other trademarks, logos or otherwise in any manner which may be confusing or
misleading. Any unauthorized use of the same, without the prior written permission
and consent of Travelvava.com, will be in violation of the applicable laws and
it will lead to an appropriate legal action.
Information
concerning Travelvava.com or any of its group companies, their employees,
partners, associates, agents, guests/customers or others whose data is
collected, stored, or processed is the property of Travelvava.com and is
confidential except for the necessary disclosures required by the law and for
the proceedings of the tour.
·
Changes in Terms and
Conditions: We may timely revise the ‘Terms and Conditions’ without prior
notice to you. These changes will be updated by publishing the new version on
our Website. You are expected and should check these terms each time you visit
our Website, to keep track of and be aware of any changes or updates. By
continuing to use our Website after any such revision, you will be considered
to have accepted the updates too. Latest updated ‘Terms and Conditions’ will
override all previously sent/published Terms and Conditions.
·
No person other than the
company, in writing, has the authority to vary, add, amplify or waive any
stipulation, representation of these ‘Terms and Conditions’. Any assurance
given by any Employee/s and the Agent/s shall have no effect or consequence.
·
Enforceability: Should any of
these Terms and Conditions be held invalid, that invalid provision shall be
construed to be consistent with the applicable law, and in a manner so as to
remain consistent with the original intent of Travelvava.com. Provisions not
otherwise held invalid shall remain in force.
·
Jurisdiction: This Agreement is
subject to interpretation as per the laws of India. All disputes pertaining to
the tour/ package/ service and any unresolved dispute/ claim arising therein
shall be subject to the Court of Jurisdiction at Cochin (India) only.
·
Complaint Procedure &
Consumer Protection: If any guest has a query, concern or problem during their
booking process or holiday then they should immediately inform Tour Manager
present on tour or Contact 9526164164 or
write to care@travelvava.com
quoting their booking reference number and all relevant information. Any
unresolved issue, must be brought to our notice within 30 days after completion
of the tour/service. Travelvava.com will try to resolve the same on priority,
however timeline for the same will depend on the factors involved in it. Any
claims made after 30 days of completion of the tour will not be considered by
Travelvava.com.
· Applicable Law and Dispute
Resolution: Travelvava.com is committed to participating in a consumer-friendly
dispute resolution process. The guest and Travelvava.com each retain the right
to seek relief in small claims court [Cochin] as an alternative to arbitration.
At least 30 days prior to filing a complaint against each other, Travelvava.com
and the guest/s each agree to notify the other party of the dispute in writing
and attempt in good faith to negotiate an informal resolution. Guests must send
the said notice to ‘Travelvava.com, 32/2471 B, Opp BPCL Petrol Pump,
Palarivattom, Cochin, Kerala, India.’ Travelvava.com will send its notice of
dispute to the registered email address of the guest. If the parties are unable
to resolve the dispute within the 60-day period, only then may either party
commence legal proceedings by filing a written Complaint at the Consumer
Redressal Commission or the Court of Law with jurisdiction in Cochin.
· Indemnification: The guests
shall hold Travelvava.com fully indemnified and harmless in case any suit,
action, application, revision, writ petition, execution proceedings, claim,
demand or any other legal proceedings are initiated against Travelvava.com due
to any action/s of the guest. Guest/s also agree to indemnify Travelvava.com
against all third-party claims, actions, damages and remedies which may be
brought against us in respect of their participation in the operation of the
tour.
·
Disclaimer of Warranties: You
expressly agree that your use of, or inability to use, the service is at your
own risk. All products and services delivered to you through the Website are provided 'as is' and 'as available' for your
use without any representation, warranties or conditions of any kind, either
express or implied, including all implied warranties or conditions of
merchantability, fitness for a particular purpose, durability, title, and non-infringement.
And also it does not warrant that your use of our service will be
uninterrupted, timely, secure or error-free and the results that may be
obtained from the use of the service will be accurate or reliable.